Privacy Policy
Your privacy matters to us at Dorvin Skill
Last Updated: December 2024
Information We Collect
At Dorvin Skill, we collect information that helps us provide better financial education services. When you visit our website or engage with our budget essentials programs, we gather data through various means.
- Personal Information: Name, email address, phone number, and postal address when you contact us or register for programs
- Financial Learning Data: Your progress through our budget essentials courses, quiz results, and learning preferences
- Website Usage: IP addresses, browser information, pages visited, and time spent on different sections
- Communication Records: Emails, phone calls, and other correspondence with our support team
- Device Information: Type of device, operating system, and technical specifications for optimal service delivery
We don't collect sensitive financial information like bank account numbers or credit card details unless you specifically provide them for legitimate educational purposes within our secure learning environment.
Important: We never sell your personal information to third parties. Your data is used solely to improve your learning experience and provide relevant financial education content.
How We Use Your Information
Your information helps us create a personalized learning journey. We analyze your progress to suggest relevant budget management topics and customize our educational content to match your financial goals.
Communication is key to effective learning. We use your contact details to send course updates, answer questions about our programs, and provide technical support when needed. You'll also receive important policy updates and changes to our services.
For our Australian users, we ensure compliance with local privacy laws while delivering services that meet specific regional financial education needs. Website analytics help us understand which topics are most helpful so we can expand those areas.
- Personalizing your budget essentials learning experience
- Sending educational content and program updates
- Providing customer support and technical assistance
- Improving our website functionality and course content
- Ensuring security and preventing fraudulent activities
- Complying with legal obligations and regulatory requirements
Data Protection & Security
Security isn't just a checkbox for us—it's fundamental to everything we do. We implement multiple layers of protection to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.
Our technical safeguards include encrypted data transmission, secure server infrastructure, and regular security audits. We limit access to your information to authorized personnel who need it to provide services, and they're bound by strict confidentiality agreements.
Data Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols. Your learning progress and personal details are protected with the same level of security used by financial institutions.
We regularly update our security measures to address new threats and vulnerabilities. However, no system is completely foolproof, so we also provide guidance on how you can protect yourself when using our services.
Your Rights & Choices
You have significant control over your personal information. Under Australian privacy laws and our commitment to transparency, you can request access to the data we hold about you, ask for corrections, or request deletion in certain circumstances.
- Access Rights: Request a copy of all personal information we have about you
- Correction Rights: Ask us to update or correct inaccurate information
- Deletion Rights: Request removal of your data when it's no longer needed
- Portability Rights: Receive your data in a commonly used format
- Communication Preferences: Opt out of marketing emails while keeping essential service communications
To exercise these rights, contact us using the information provided below. We'll respond within 30 days and verify your identity before processing requests. Some limitations may apply if deletion would interfere with legitimate business purposes or legal obligations.
Data Sharing & Third Parties
We work with trusted partners who help us deliver our financial education services, but we're selective about who we share data with. These partnerships are governed by strict agreements that require the same level of data protection we maintain.
Educational content providers, website hosting services, and email communication platforms may process your data on our behalf. They're contractually obligated to use your information only for specified purposes and cannot use it for their own business interests.
We may share anonymized, aggregated data for research purposes to improve financial literacy resources. This statistical information cannot be traced back to individual users and helps us understand broader learning patterns.
Legal Disclosure: We may disclose personal information if required by law, court order, or to protect the rights and safety of our users and staff. We'll notify you of such disclosures unless legally prohibited.
Data Retention & Deletion
We keep your information only as long as necessary to provide services and meet legal obligations. Learning progress data is retained while you're actively using our programs and for two years after your last interaction with our services.
Contact information and communication records are kept for three years to ensure we can provide ongoing support and honor your preferences. Financial education certificates and completion records may be retained longer to verify your achievements.
When data reaches its retention limit, we securely delete it from our systems. Backups are also purged according to our data lifecycle policies. You can request earlier deletion in most cases, though some information may need to be retained for legal compliance.
Cookies & Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our content. These small files help us remember your preferences and provide personalized recommendations.
Essential cookies are necessary for basic website functionality—they enable secure login, remember your progress through courses, and maintain your session. We also use analytics cookies to see which topics are most popular and where users might be experiencing difficulties.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality. We respect "Do Not Track" signals where technically feasible and provide clear options for managing your data preferences.
Updates to This Policy
Privacy practices evolve with technology and regulations, so we update this policy periodically to reflect changes in our services and legal requirements. Significant changes will be communicated through email or prominent website notices.
Minor updates might include clarifications or additional examples to help you understand our practices better. We'll always maintain the core principles of transparency, security, and user control that guide our approach to privacy.
By continuing to use our services after policy updates, you accept the revised terms. If you disagree with changes, you can exercise your rights to limit data use or delete your account before the new policy takes effect.
Privacy Questions & Concerns
Have questions about your privacy rights or how we handle your data? We're here to help and committed to addressing your concerns promptly.
Contact Details:
Email: [email protected]
Phone: +61 7 4724 5424
Mail: 3 Bowtell St, Toowoomba City QLD 4350, Australia
Our privacy team typically responds within 2 business days and will work with you to resolve any issues or answer questions about your personal information.
Contact Details:
Email: [email protected]
Phone: +61 7 4724 5424
Mail: 3 Bowtell St, Toowoomba City QLD 4350, Australia
Our privacy team typically responds within 2 business days and will work with you to resolve any issues or answer questions about your personal information.